3rd October 2022
Desktop Support Engineer (Hardware)
Engineering
South East - Kent
Up to £32,000 per annum + annual discretionary bonus
Desktop Support Engineer (Hardware)
Location: Chatham, Kent
Up to £32,000 per annum + annual discretionary bonus
On behalf of a Spencer Rose key client, we have a fantastic opportunity for an experienced Desktop Support Engineer to join their established team based out of their Chatham office in Kent. This person will be vital within service operations while working across all departments.
Due to the nature of this role, our client will operate a fully office-based model, this means you must be within a commutable distance of their offices based in Chatham, Kent.
Responsibilities:
- Responsible for delivering an exceptional level of 1st & 2nd line support for all colleagues while meeting SLA and Performance targets.
- Provide On-Site service and support, including user hardware request fulfilment and incident resolution.
- Provide remote service and support to colleagues ( Service Desk’ service) via various channels (phone, email and tickets raised by Self Service Portal, as well as Chat support).
- Conduct Service responsibilities as per the Major Incident Process and Procedure and complete investigation and actions as relevant as part of Problem Management.
- Contribute to the effective running of the Service function, playing a part in workload management
Experience/Skills required:
- Experience in providing remote and on-site desktop/service and support including first and second line level
- Understanding and background supporting and servicing AV equipment, Printer authentication software and any other hardware required
- Sound technical knowledge and understanding of infrastructure and applications
- Previous background supporting a Windows and Citrix environment
- Supporting and Understanding Office 365 Front End applications across the entire suite
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