25th August 2022
Desktop Support Engineer
Engineering
South East - Kent
Up to £32,000 per annum + annual discretionary bonus
Desktop Support Engineer
Chatham, Kent
Up to £32,000 per annum + annual discretionary bonus
On behalf of a leading financial services organisation, I am seeking an experienced Desktop Support Engineer to join their established team. The Desktop Support Engineer will be responsible for delivering an exceptional level of 1st and 2nd line support for all colleagues while meeting SLA and performance targets. This team is truly focused on embracing continuous learning while developing new skills and knowledge to lead to success within your career. This is a fantastic opportunity where you will be vital within service operations while working across all elements of the organisation.
Responsibilities:
- Deliver an excellent level of 1st and 2nd Line support & service across the company.
- Provide On-Site service and support, including user hardware request fulfilment and incident resolution.
- Provide remote service and support to colleagues ( Service Desk’ service) via various channels (phone, email and tickets raised by Self Service Portal, as well as Chat support).
- Conduct Service responsibilities as per the Major Incident Process and Procedure and complete investigation and actions as relevant as part of Problem Management.
- Contribute to the effective running of the Service function, playing a part in workload management.
Experience/Skills required:
- Experience in providing remote and on-site desktop/service and support including first and second line level.
- Sound technical knowledge and understanding of infrastructure and applications.
- Previous background supporting a Windows and Citrix environment.
- Supporting and Understanding Office 365 Front End applications across the entire suite.
- Understanding and background supporting and servicing AV equipment and Printer authentication software.
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