1st February 2024
Infrastructure & Cloud Support Specialist
Infrastructure
London
Up to £500 per day (inside IR35)
Infrastructure & Cloud Support Specialist
London, Docklands (Hybrid)
Up to £500 per day (inside IR35)
6-month contract
On behalf of a Docklands based financial services client, I am seeking an experienced Infrastructure & Cloud Support Specialist to provide 2nd and 3rd line operational support for the Windows Server, Windows 10, Citrix and AWS infrastructure and systems in the company’s 24×7 hosted and cloud environments.
Due to the organisation operating a hybrid work model, you will need to be within commuting distance of their Docklands, London offices and able to commit to 2 days per week in office.
Responsibilities:
- Maintain and provide SME level infrastructure and content support for the internal and external solutions
- Ensure that the BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place
- Maintain and support the enterprise Microsoft Windows server environment
- Maintain and support the VMware Virtual Infrastructure environment
- Maintain and support the datacentre and branch office server hardware infrastructure
- Provide problem resolution of systems for local and remote users
- Participate with the Infrastructure Support team in scheduled Disaster Recovery testing activities and provide SME level support for various technologies
- Create, maintain, and review operational process and support documentation
- Perform daily/weekly/quarterly system checks.
- Ensure any issues identified are tracked and addressed or escalated as needed.
Skills/Experience required:
- Prior IT operational support experience across business-critical Production Windows Server and Windows 10 environments, preferably virtual
- Must have very strong experience supporting production Windows Server, Windows 10 and On-line (M365) solutions in an enterprise Microsoft Windows/Active Directory environment
- Strong experience of supporting enterprise web infrastructure services and related technologies
- Experience of supporting a production VMware environment
- Experience of supporting data backup technologies
- Experience of system management tools eg SCCM
- Experience of packaging/updating software via 3rd party tools (eg Profile Unity)
- Experience of enterprise monitoring systems
- Experience in working with ticket systems such as ServiceNow and an understanding of priorities and SLA’s
- Strong documentation and technical writing skills.
- Have excellent time management and organisational skills
- Knowledge of ITIL framework (understanding of Incident, Problem, Change).
Consultant - Brendan Connolly
Telephone: 0207 392 7512
Email: brendan.connolly@spencer-rose.com
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