20th March 2025
Infrastructure Network Operations Lead
Infrastructure
London
£100,000 - £110,000
On behalf of a Leading financial services organisation, I am seeking an experienced Infrastructure Network Operations Lead to join their growing EMEA team based in London. The Infrastructure Network Operations Lead will play a key role in optimizing the network and datacentre operations.
The organisation operates hybrid working; therefore you must be willing to commit to two days per week in their London office and be within reasonable commuting distance.
Responsibilities:
- Lead daily operations tasks, that involve build, deployment, maintenance, and troubleshooting the datacentre and enterprise network, ensuring compliance with change management procedures and operational standards.
- Have a deep understanding of technologies around routing, switching, datacentre clos fabric, next-gen Firewalls, VPNs, and cloud (AWS/Azure).
- Develop and maintain clear, concise documentation for all operational processes (runbooks), including network configuration and troubleshooting steps, and change management processes.
- Partner closely with engineering team (Level 3), managed service provider (3rd party) and other cross-functional teams to help resolve complex issues.
- Understand the current infrastructure monitoring capabilities and collaborate with Engineering to streamline alerting to enhance network monitoring.
- Adhere to incident management processes, ensuring rapid response to network issues, minimizing downtime, and coordinating with cross-functional teams for resolution and subsequent RCA, as needed.
- Serve as a liaison between operations and engineering to manage escalations during incident response.
- Provide expert-level support for complex network troubleshooting, including the use of packet capture, CLI, and other monitoring and diagnostic tools to identify and resolve issues across diverse network technologies.
- Mentor a team of network operations professionals, cultivating a culture of continuous learning, collaboration, and accountability, promoting professional growth and success.
Skills/Experience required:
- A background in a similar capacity, preferably within a regulated financial services environment.
- Proven hands-on experience with network technologies within enterprise & datacentre infrastructure, multi-vendor Firewall environment (ASA, Firepower, Checkpoint) and AWS in a hybrid setup.
- Good understanding of vendor support services (such as Cisco’s SmartNet) and carrier circuit provisioning.
- Strong background in establishing and refining network operations processes, with a focus on documentation, scalability, and continuous improvement.
- Ability to mentor technical teams and collaborate with other cross-functional teams to achieve business objectives.
- Prior experience of working in a NOC environment would be highly advantageous.
Consultant - Brendan Connolly
Telephone: 0207 392 7512
Email: brendan.connolly@spencer-rose.com
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