9th December 2024
Infrastructure Support Engineer
Engineering
London
Up to £90,000 per annum + annual discretionary bonus
Infrastructure Support Engineer
London Docklands (Hybrid)
Up to £90,000 per annum + annual discretionary bonus
On behalf of a Leading financial services organisation, I am seeking an experienced Infrastructure Support Engineer to provide operational support for the organisations Windows Server, Windows 10, Citrix and AWS infrastructure and systems in the company’s 24×7 hosted and cloud environments.
Due to the company operating a hybrid work policy, you must be office based 2 days per week and within commutable distance of their London Docklands offices.
Responsibilities:
- Maintain and provide SME level infrastructure and content support for the internal and external solutions.
- Ensure that the BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place
- Maintain and support the enterprise Microsoft Windows server environment including design and configuration
- Maintain and support the VMware Virtual Infrastructure environment
- Maintain and support the datacentre and branch office server hardware infrastructure
- Provide problem resolution of systems for local and remote users
- Participate with the Infrastructure Support team in scheduled Disaster Recovery testing activities and provide SME level support for various technologies
- Create, maintain, and review operational process and support documentation
- Perform daily/weekly/quarterly system checks. Ensure any issues identified are tracked and addressed or escalated as needed
- Participate in the On-Call rota and planned weekend work as required
- Perform monthly and quarterly operating system patching
- As required, provide representation for Infrastructure Support changes at the weekly CAB meeting. Ensure other team’s changes do not have an impact on the delivery of the infrastructure services.
Skills/Experience required:
- Strong experience supporting production Windows Server, Windows 10 and On-line (M365) solutions in an enterprise Microsoft Windows/Active Directory environment
- Strong experience of supporting enterprise web infrastructure services and related technologies preferably within a regulated financial services envrionment
- Experience of supporting a production VMware environment
- Experience of supporting data backup technologies
- Experience of system management tools eg SCCM
- Experience of packaging/updating software via 3rd party tools (eg Profile Unity)
- Experience of enterprise monitoring systems
- Ability to plan and implement technical changes without unexpected disruption to the service and with minimal oversight
- Strong documentation and technical writing skills.
- Have excellent time management and organisational skills
- Knowledge of ITIL framework (understanding of Incident, Problem, Change)
Desirable:
- Experience supporting Linux/AIX systems
- Experience working in and supporting an AWS cloud environment
Consultant - Richard Sharp
Telephone: 0207 392 7507
Email: richard.sharp@spencer-rose.com
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