3rd April 2025
IT Operations EUC Administrator
Information Security
London
£45,000 per annum + annual discretionary bonus + benefits
IT Operations EUC Administrator
City of London (office based)
£45,000 per annum + annual discretionary bonus + benefits
On behalf of a valued Spencer Rose key client, I am seeking a highly experienced IT Operations EUC Administrator to join their growing EMEA support team based in London. You will work as part of the IT Support team and will be a key point of contact for the End User community. Alongside the team, you will support the activities of desktop services.
Due to the customer facing aspect of the role and in person support, you will be based in their City of London offices five days per week and must be within commutable distance of London.
Responsibilities:
- Working within the End User Compute team, you will be a key point of contact for the end user for incidents & service requests. Providing IT support for desktops, Laptops, printers, peripherals, telephone systems, and mobile devices.
- Triage, taking ownership, troubleshooting and liaising with other IT teams in order to resolve and manage user expectations. This will be done via Telephone support, Service Now and email.
- Creating and maintaining accurate knowledge documentation on a quarterly basis
- Execute all tickets and requests ultiising on best practise, adoption and utilisation of technology, applications, and services.
- Working with the Lead IT Operations Administrator to identify trends and spot potential problems.
- Improving and iterate on service support provision to the office.
- Ensuring computers, printers and other peripherals are operational.
- Providing support with hardware and software maintenance.
- Basic hardware breakfix replacement
- Hardware Inventory management
- Managing system access, security, and spam/anti-virus controls
- Customer site visits
- Proactive trend analysis calls to the end user
- Full JML process covering, Joiners, Movers and Leavers
- Proactive room checks
- End User Compute device management, including building devices.
- Desk moves/Desk complete set up
- To fulfil additional/ad hoc duties as needed in order to meet the needs of the business.
Experience/Skills required:
- Previous experience working in an End User Computing (EUC) capacity.
- Experience in supporting the following technologies: Active Directory, Exchange (both on-prem and O365), VMware, MS Office standard, Apple hardware & OS (Mobiles/Mac’s), HP Hardware, Multi Factor Auth setup (MS MFA, DUO), MS Intune, Collaboration tooling such as Webex, Team Viewer, Zoom and MS Teams, Windows 10/Windows 11 working knowledge
- ITIL V3 certification or above
- Customer oriented, with a passion for delivering excellent service and for continuous improvement of services.
- Excellent communication skills, able to provide technical support over the telephone, Chat or face to face.
- Professional manner with a strong work ethic.
- Good problem-solving skills, with a solution focused approach.
- Ability to adapt and handle a constantly changing flow of support calls and walk-up technical assistance.
- Ability to multitask effectively during busy times and remain calm during stressful situations.
- A team player who can work within a framework of procedure and policies.
- Self-motivated and able to use initiative.
- Knowledge and some experience of products within the Microsoft Office 365 suite.
- Good working knowledge of Productivity and collaboration applications such as Teams, SharePoint, OneDrive and Exchange would be advantageous.
- Knowledge and experience of Active Directory administration, including user maintenance, configuring PCs and groups.
Consultant - Brendan Connolly
Telephone: 0207 392 7512
Email: brendan.connolly@spencer-rose.com
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