Principal Application Support Engineer

10th November 2022

Principal Application Support Engineer

Engineering

London

£72,000

On behalf of a Spencer Rose key client, we have a fantastic opportunity for a Principal Application Support Engineer to work closely with Projects, Senior IT Management and Operations. Reporting to the Core Infrastructure and Operations team, the successful candidate will provide and maintain development, test, and production data integration platforms and business applications. They will deliver and maintain business data workflows as well as the end-to-end process of scheduling, alerting and monitoring.

Responsibilities:

Identify potential for new technologies, to aid in Design discussions and implementation plans.
Design and implement and support data transfers with external parties.
Manages Application associated Risks and collates, reports, and manages remediation of Risks through VBL Risk Management Process
Works with Operations Management to ensure Support, Maintenance and Licensing specific to the Application estate is clearly managed.
Comply with the organisations Information Security Policy, and all subordinate policies and local procedures.
Manages Application associated Incidents and problems and remediation of these through our operational ITIL Practices.
Ensure that tasks related to on-going projects or BAU initiatives are correctly refined and visible with our agile practices and ceremonies.
Manages wider Applications Support Engineering team. Communicates company goals, best practices, and deadlines to team.
Assisting and supporting the wider Operational projects for the team working autonomously to engage key stakeholders, ensuring all decisions satisfy risk appetite and managing controlled delivery.
Can liaise with Project Managers, Business Analysts and Managers around current processes, best practices, and ideas to solve business challenges.
Protect the organisation assets in line with the requirements set out in the Acceptable Use Policy.

Experience/Skills required:

Embraces and drives a continuous learning culture where the development of new skills and knowledge is paramount to the success of both their and their team’s roles. In particular, a focus on automation and reliability engineering.
Works with the wider team to ensure that technical dept and service improvement activities are visible and prioritised alongside new features
Ensure clear documentation and commented code is in place for all tools/processes
Quickly identifying and implementing resolutions, ensuring lessons captured and preventative controls introduced for future delivery’s.

OS/Applications