4th December 2023
SharePoint Specialist
Business Analyst
London
Up to £80,000 per annum + annual discretionary bonus
SharePoint Specialist (Adoption/Vendor Management/Administration)
Docklands, London (Hybrid)
Up to £80,000 per annum + annual discretionary bonus
On behalf of a leading financial services client, I am seeking a SharePoint Specialist (Adoption/Vendor Management/Administration) to provide 2nd line support alongside adoption and training to their business whilst managing a 3rd party vendor relationship. You will be required to take ownership of problems through to resolution over a wide variety of systems and technologies. The role requires SME level experience for supporting multiple resilient solutions in an enterprise Microsoft Windows Server environment and M365 Platform.
Due to the organisation operating a Hybrid work model, you must be within commutable distance of their Docklands offices and willing to be office based at least 2 days per week.
Responsibilities:
- Responsible for the Collaboration Tool-set:
- Microsoft SharePoint Online
- Application Workflows (using PowerApps & Power Automate)
- Microsoft Teams
- Microsoft One Drive
- Exchange Online
- Other M365 tool set applications eg PowerBi
- Maintain and provide SME level infrastructure and content support for the internal and external Microsoft M365 solutions.
- Managing the vendor relationship for Outsourced SharePoint Support and be the main interface for providing Business As Usual and Project Support where required
- Running the Workflow migrations converting from internal systems into suitable M365 Power products running in the cloud
- Responsible for governance and configuration management of the M365 environment
- Responsible for the record retentions policies across the environment for all M365 applications
- General Housekeeping & Administration of the M365 environment for all applications
- Responsible for maintaining and updating all required Key Controls across the environment
- Business As Usual Support across all applications
- Ensure that the BAU service is prioritised and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place.
- Provide problem resolution of systems for local and remote users.
- Participate in the Infrastructure Support team in scheduled Disaster Recovery testing activities and provide SME level support for M365 applications where required.
- Create, maintain and review operational process and support documentation.
- Perform daily/weekly/quarterly system checks. Ensure any issues identified are tracked and addressed.
- Participate in the on-call rota and planned weekend work as required.
- Perform monthly operating system patching as required.
- Provide representation for Infrastructure Support changes at the weekly/daily CAB.
- Ensure other team’s changes do not have an impact on the delivery of the infrastructure services.
- Bachelor’s degree or equivalent
- Prior IT operational support experience across business-critical Production M365 and Sharepoint On-prem and Online solutions.
Skills/Experience required:
- Must have very strong experience supporting production Microsoft M365 solutions, including SharePoint Online and Teams, in an enterprise Microsoft Windows/Active Directory environment.
- Experience within a financial services environment preferred
- Performed SharePoint on-premise migrations to SharePoint Online
- Strong experience of supporting enterprise web infrastructure services and related technologies.
- Experience of supporting M365 data backup and governance technologies in the cloud.
- Experience in working with ticket systems such as ServiceNow and an understanding of priorities and SLA’s.
- Knowledge of ITIL framework (understanding of Incident, Request, Problem, Change).
Consultant - Brendan Connolly
Telephone: 0207 392 7512
Email: brendan.connolly@spencer-rose.com
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